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Requester
Subject
Description
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Type
...
Question
Problem
Service Request
Feature Request
System Identifier
Our Project Name
Our Job Number
Customers own reference number
Priority
...
Urgent - Downtime
High - Major Impact
Medium - Moderate Impact
Low - Minor Impact
Request / Planned Work
Request Type
...
Incident = something broken or not working
Service Request = access, setup, install, assistance
Feature Request = enhancement/change request
Question / Advice = guidance, clarification, best practice
Submit DPR
System / Sensor Type
...
Acoustic / Imaging Sensors
Environmental Sensors
Geophysical
MBES & SBES
Motion & Attitude
Positioning & Navigation
Power, Network & Communication
Vessel / Platform Integration
Not Applicable
Other / Not Sure
Manufacturer
...
Equipment Name
...
Issue Category
...
Configuration / setup issue
Data quality issue
Export / deliverables issue
Hardware fault / equipment issue
Interfacing / communications issue
Line planning issue
Navigation issue
Patch test / calibration issue
Positioning issue (USBL / LBL / GNSS)
Sensor offline / dropout
Software issue
Timing / latency mismatch
User guidance / workflow question
Other acquisition issue
Software Category
...
Acquisition & Control Software
Collaboration & Connectivity
Offline Processing Software
UTEC
Video / DVR / Sonar Utilities
Other / Not Sure
Not Applicable
Vendor / Manufacturer
...
Software Name
...
Serial Number / Model Number
Software / Firmware Version
Survey Type Group
...
Seabed / Mapping Surveys
Construction / Installation Surveys / IMR
Dimensional Control / Engineering Surveys
Balance of Plant
Other
Not Applicable
Survey Type
...
Project Name / Number
Vessel / Platform
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